Shipping policy

SHIPPING POLICY

  1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment confirmation. Weekends and public holidays are not counted as business days.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

  1. SHIPPING METHODS AND ESTIMATED DELIVERY TIMES

We currently offer the following shipping options:

• Standard Shipping: approximately 7–15 business days
• Express Shipping: approximately 3–7 business days
• International Shipping: approximately 10–25 business days, depending on the destination

Delivery estimates begin after the order has been processed. Delivery times may vary because of weather, customs clearance, carrier delays, public holidays, or other circumstances outside our control.

  1. SHIPPING COSTS AND FREE-SHIPPING PROMOTIONS

Shipping fees are calculated at checkout according to the delivery address and selected shipping method.

During promotional periods, eligible orders may receive free standard shipping. Free-shipping eligibility will be displayed at checkout and is subject to the terms of the active promotion.

Express shipping and international shipping may not be included in free-shipping promotions unless specifically stated.

Original shipping fees are non-refundable unless the order was not shipped or the delivery issue was caused by Tesheer.

  1. ORDER TRACKING

After your order has shipped, you will receive a confirmation email containing the available tracking information.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

  1. SHIPPING DELAYS

Delivery may be delayed because of weather, customs processing, carrier disruptions, public holidays, or other circumstances outside our control.

We will make reasonable efforts to assist customers with delayed shipments, but estimated delivery dates cannot be guaranteed.

  1. INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

  1. LOST, DAMAGED, OR MISSING PACKAGES

Please contact us promptly if your package:

• Has not arrived within a reasonable period after the estimated delivery date
• Arrives damaged
• Contains missing or incorrect items

Please include your order number, a description of the problem, and relevant photographs when applicable so that we can investigate and assist you.

  1. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise required by law, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

  1. CONTACT US

For shipping-related questions, please contact:

Email: teglobal@tesheer.com