Refund policy

RETURN & REFUND POLICY

We accept eligible return requests submitted within 30 days after the order is delivered.

To request a return, please contact teglobal@tesheer.com before sending the product back. Items returned without prior approval may not be accepted.

RETURN ELIGIBILITY

To qualify for a return, the product must:

• Be in the same condition in which it was received
• Be unused and unworn
• Include its original packaging, accessories, and tags
• Include the receipt or other proof of purchase

RETURN ADDRESS

The authorized return address and return instructions will be provided by email after your return request has been reviewed and approved.

Please do not send a return to the company’s contact address unless that address is specifically included in your return authorization email.

RETURN SHIPPING COSTS

If the return is caused by an incorrect item, manufacturing defect, product damage, or another issue for which Tesheer is responsible, Tesheer will cover the approved return shipping cost.

If the return is caused by personal preference, ordering the wrong product, selecting the wrong vehicle model, or providing incorrect order information, the customer is responsible for the return shipping cost.

Original shipping fees are non-refundable unless the issue was caused by Tesheer or otherwise required by law.

We do not charge a restocking fee for approved returns.

NON-RETURNABLE ITEMS

The following items cannot normally be returned:

• Gift cards
• Items damaged, lost, altered, or improperly used by the customer
• Final-sale or non-returnable promotional items when clearly identified before purchase
• Items returned outside the applicable return period, except where required by law

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact teglobal@tesheer.com promptly.

Please provide your order number, a description of the issue, and clear photographs when applicable.

REFUNDS

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, normally within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact teglobal@tesheer.com.

EXCHANGES

The fastest way to obtain a different item is to return the original item after receiving approval and place a separate order for the replacement.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

For merchandise shipped to the European Union, customers may have the right to cancel or return an order within 14 days without providing a reason, subject to applicable law.

The product must be returned in the same condition in which it was received, unused and unworn, with its original packaging, accessories, tags, and proof of purchase.

CONTACT US

For return or refund questions, please contact:

Email: teglobal@tesheer.com